Shipping And Delivery
USA SHIPPING RATES & DELIVERY
We ship orders to all US states and territories by STANDARD SHIPPING only. All orders are shipped within 1-3 Business Days of ordering. Once your order is shipped, you will receive a shipping confirmation email that will notify you of the carrier and the shipment tracking number.
We have different warehouse locations worldwide. We try our best to save on warehousing fees and shipping fees to lower our cost, and we pass the benefits to YOU to make sure you get the best prices. Therefore, the estimated delivery time varies by product locations. Some of the products can be delivered within 5-7 days after shipping, while a few others may need 12-20 days to be delivered. For those products that need longer delivery time, we've indicated the time frame in the product description.
- Orders below $40: $6.99 Flat Rate Standard Shipping in the USA.
- Orders over $40: Free Standard Shipping in the USA.
Arrival time is an estimate and unfortunately, cannot be guaranteed. We'll do our best to ship your order as soon as possible so it can be delivered in a timely manner.
INTERNATIONAL SHIPPING RATES & DELIVERY
We ship most our products worldwide with a flat shipping rate of USD $29.99. The estimated delivery time varies from 15-30 days, depending on your country. However, ZOOPAR is not responsible for any applicable customs, import duties and fees. Details are explained below.
TAXES AND DUTIES
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). ZOOPAR has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
We ship your package DDU, "duties and taxes unpaid". If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by ZOOPAR. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery. If you refuse a shipment from ZOOPAR, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to ZOOPAR.